FAQ

By default all the products from OPENSHOP are brand new and have warranty, unless otherwise is specified. If the status of the product is not specified, then it means it is brand new.

Also please ask about warranty and product status from sellers if this is the case.

OpenShop is a Marketplace where everyone can sell their products. Based on this fact, we have different supplies. 

1. The products are managed and processed by OpenShop Marketplace

2. The products are managed and processed by individual sellers. 

When the product is processed by the individual seller, you will see the contact details about the seller on the bottom of "Add to cart" button.

You can create an account by clicking on the My Account icon, on top right corner, or by clicking on this link

Please visit this link to see detailed info about this. Or you can see visit our YouTube channel

The preparation time for most of the products is 24/48. It is even possible for your order to be shipped on the very same day if it only includes products with immediate delivery and it has been paid before midday. The delivery time will depend on the selected shipping company and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.

We ship the products to almost every country in the world with express courier. For sure we ship products in EU, USA and Canada. However, shipments to destinations outside the EU may have certain restrictions or special procedures for the management of customs formalities. We would suggest you to add product in cart and go to checkout. There you will find shipping options and delivery time.

Also if the products are sold by particular shops, then they have to have specified delivery cuntries and delivery terms & conditions. In this case, please contact the shop seller directly or our support team.

You can estimate the shipping costs and delivery time at the OPENSHOP checkout yourself. The shipping cost is calculated by weight and price, so it is very variable. The best way ist to check this at checkout.

Delivery time may vary from 24 hours to 2 weeks. It depends of delivery courier.

Yes, we will send you tracking number and the link where you have to check this.

The shipping charges include:

• Suitable packaging (cardboard boxes, bubble wrap, inner protection, etc.)
• Transportation
• Insurance
• Customs clearance at origin

In the event that there is a need to change some specific data of the shipping addresses, it can be modified if the order has not yet been issued. 

But if the order is shipped (and you see the status changed from pending to shipped), the solution will be to cancel the order and create a new one. After a few days, OPENSHOP will refund you for the cancelled order.

If you wish to cancel an order and stop your shipment, you have to contact our team before the product is shipped, otherwise the cancelation process will not work. We inform you that, due to the high level of automation in the management of orders, the timescale in which an order can be cancelled may be short. The cancellation process is automatic and, for this reason, if the system does not allow a cancellation to be made, this will no longer be possible. Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them.

All our items leave the warehouse with the packaging in perfect condition. The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.